FOH® Worldwide For Simone

Hotel Room Accessories: A 90-Day CTO Plan

Simone, here’s your new Director of Technology’s first 90 days. What to fix first, where AI pays off soonest, and what the hire should own.

If the Director of Technology and Business Systems seat can stay open another quarter, ignore this. If it can’t, the next two minutes are worth it.

What we noticed

Two brands, Front of the House® and room360®, built since 2002, with showrooms and distribution centers around the world.

Your Director of Technology and Business Systems posting went up on October 30, and it asks one person to run SAP, infrastructure, business intelligence, websites, cybersecurity and audit readiness at once.

Your own product Hundreds of new products each season across two brands, designed and made for restaurants and hotels, with custom work on top. Our brands page
Your data Showrooms and distribution centers around the world, a rep finder by state and country, and stock that ships from any of them. Inventory and orders move through SAP across all of it. Our company page
Your team A 23,000 square foot headquarters in Miami with its own showroom, studio and distribution center, and no technology leader named on the site. Careers page
Your tech SAP Business One is the required skill in the posting, with SQL queries and Crystal Reports for reporting, plus several brand websites to keep current. Director of Technology & Business Systems posting

Seen in your stack: SAP Business One · SQL · Crystal Reports · Microsoft · Google Analytics · multiple brand websites

What your posting asks for

“Optimizes the productivity of the entire organization by ensuring ERP databases, patches, add-ons, and storage are operating at peak performance”
“Identifies and acts on opportunities to improve and update software, systems, BI reporting and websites”
“Develops and implements SOPs for the organization that support controls, separation of duties and audit-readiness”
“Sources vendors to secure proposals, evaluate return on investment, decide on course of action, and then own the implementation of IT/ SAP/website projects”
“Leads and creates inter-departmental partnerships for strategic sales growth and the secure adoption of AI technologies”
“Preserves assets by implementing disaster recovery, back-up procedures and information security structures”

From your Director of Technology & Business Systems posting, posted October 30, 2026.

What changes for your new Director of Technology & Business Systems

Your new Director starts with a plan: the SAP and reporting fixes that come first, where AI saves your sales, customer service and operations teams time soonest, and a clear line between what they own and what a fractional lead can carry while they settle in.

Your new Director of Technology & Business Systems’s first 90 days

Three phases, each item with the reason it’s there and where that came from.

Days 1 to 30

Learn the systems and the reports

1
Sit with sales, customer service, warehouse and finance and watch how they use SAP
The posting wants a hands-on leader. A month of watching real use shows which reports and screens people work around.
Source: Director of Technology & Business Systems posting
2
List every SAP add-on, patch level and renewal date
Upgrades and renewals are meant to run on one schedule, and you can’t sync them until you can see them.
Source: Director of Technology & Business Systems posting
3
Check that backups restore and who can approve what in SAP
Disaster recovery and separation of duties are both named in the posting. A tested restore and an access review show where audit gaps are.
Source: Director of Technology & Business Systems posting
4
Collect the reports people ask for most often
The role covers BI reporting. The repeat requests show which dashboards to build and which to retire.
Source: Director of Technology & Business Systems posting

Days 31 to 60

Controls and the first fixes

5
Write the SOPs for access, change and month-end support
Controls, separation of duties and audit readiness are named. Start with the three processes auditors ask about most.
Source: Director of Technology & Business Systems posting
6
Run a security training session and a first systems audit
The posting asks for both, and an early baseline makes the next audit a comparison.
Source: Director of Technology & Business Systems posting
7
Fix the five most-used reports in SAP
Dashboards that people trust build the standing the technology team needs for bigger projects.
Source: Director of Technology & Business Systems posting
8
Set service levels and a ticket process for the help desk
The posting expects timely responses to helpdesk tickets, so write down what timely means for each type.
Source: Director of Technology & Business Systems posting

Days 61 to 90

Plan the projects and the team

9
Score the open IT, SAP and website projects by return and risk
The role decides on vendor proposals and owns implementation, so a ranked list avoids starting everything at once.
Source: Director of Technology & Business Systems posting
10
Write the annual technology budget with Finance
The posting asks for annual budgets and monthly review of the department ledger, so build the first one from the project list.
Source: Director of Technology & Business Systems posting
11
Write the team plan and the first development goals
Hiring, coaching and annual reviews are all part of the role. Start with what each person needs to grow.
Source: Director of Technology & Business Systems posting

Where AI pays off soonest

Workflows from your own business, in the order they save your team time.

1 Order and stock questions answered from SAP for sales reps
Reps and showrooms ask about availability and ship dates all day. An assistant that reads SAP answers them directly and routes exceptions to customer service.
Source: Our company page
2 Product descriptions and spec sheets drafted for new collections
Two brands launch hundreds of new products a season. Drafts from your item data cut the copy work, with the brand team approving each one.
Source: Our brands page
3 Sustainability claims checked against your own documents
Your re.WARE® and EcoVadis claims are public and specific. An assistant that checks marketing copy against the source documents protects them.
Source: re.WARE page
4 Custom quote requests drafted from the request and past orders
You create custom solutions on request. A first draft from similar past orders gets sales to a quote sooner.
Source: Our brands page
5 Audit evidence collected on a schedule
Audit readiness is a named duty. A routine that gathers access lists, change logs and backup results into one folder each month turns audit prep into a check.
Source: Director of Technology & Business Systems posting

What the hire owns, and what a fractional lead covers

Your Director of Technology & Business Systems owns

SAP, ERP databases, add-ons and upgrades
IT infrastructure, helpdesk and the websites
BI reporting and the SQL and Crystal Reports work
Cybersecurity, SOPs and audit readiness
The technology budget and the team

A fractional lead covers

Where AI pays off first in sales support, product content and quoting
The order of the projects and the build, buy or contract calls
Data and security choices for any AI that touches customer and pricing data
This 90-day plan, run alongside the hire until it’s theirs

Your first 90 days of tech leadership, planned

The plan above is yours either way.

Email Kash

We build a handful of these a month, for founders hiring now.

90 days

from the first day to a written roadmap

What to fix first, with the reason
Where AI pays off soonest
What the hire owns and what a fractional lead covers
A roadmap your team can run

Who’s building it

Kash Badami was Chief Architect of a national health information network and closed the CMS deal behind Healthcare.gov’s data infrastructure. He runs his own company on AI today.

Chief Architectof a national health information network for HHS, aligning 23 federal agencies

$27MCMS deal that became core Healthcare.gov data infrastructure

“he was singularly responsible for the company’s single largest customer by revenue - the Center for Medicare & Medicaid within the US Department of Health and Human Services.”

RLRobert Liebowitz, worked with Kash on MarkLogic’s Public Sector team; now First Ascent VenturesLinkedIn recommendation, April 2026
“Kash and I built ERT Credit together in 2021. He took my MVP and turned it into a SaaS that hit $10M ARR in twelve months.”

Jordan Anderson, CEO, PayStreetgobridgehead.ai/about

FOH® Worldwide sales playbook, in brief

FOH® Worldwide, headquartered in Miami, makes tabletop and hotel products under Front of the House® and room360®, and was established in 2002.Our company page, Our brands page

Its Director of Technology and Business Systems posting asks one leader to run SAP, infrastructure, business intelligence, websites, cybersecurity and audit readiness.Director of Technology & Business Systems posting

The first 90 days: learn how teams use SAP, test backups and access, write the controls, fix the top reports, then rank projects and set the budget.Director of Technology & Business Systems posting

AI pays off soonest in stock questions for reps, product copy, claim checks for re.WARE®, custom quotes and audit evidence.Our company page, Our brands page, re.WARE page, Director of Technology & Business Systems posting

Prepared by Kash Badami at Bridgehead · November 9, 2026 · Every source

Questions

Why a fractional lead instead of waiting for the full-time Director of Technology & Business Systems?

You don’t have to choose. The hire owns the product and the team; a fractional lead covers the AI and software side and runs this plan until it’s theirs, so nothing waits on the search.

What does it cost?

The first engagement is a fixed price, quoted on a call once we’ve seen what you need. After that there’s an optional monthly retainer, and you can stop at any point.

Will it get in the way of the Director of Technology & Business Systems we hire?

No. The line between what they own and what a fractional lead covers is on this page, and the plan is handed to them to run.

Where does our data live, and is it secure?

In your own accounts. Nothing runs on our side, and every tool or vendor we suggest is reviewed with you before anyone connects it.

Is this only about AI?

No. AI is one part. Most of the first 90 days is the work your posting describes, and the AI items are the ones that save your team time soonest.